Last updated: September 2, 2026
At PDF Service Manuals, we believe privacy should be straightforward.
We collect only the information reasonably needed to operate the website, process contributions, deliver downloads, respond to riders who contact us, protect the site from abuse, and meet our legal obligations.
This Privacy Policy explains what information we collect, why we collect it, how it may be shared, and the choices and rights available to you.
It applies when you visit pdf-service-manuals.com, make a contribution, download a manual, contact us, request a manual, or otherwise use the website.
Who Is Responsible for Your Information?
PDF Service Manuals is responsible for personal information collected directly through pdf-service-manuals.com.
If you have a privacy question or want to exercise one of your privacy rights, please contact us through our Contact page.
Third-party services used by the website, such as payment providers, may also process information under their own privacy policies.
Information We Collect
The information we collect depends on how you use the website.
Information You Provide When Making a Contribution
When you make a contribution and access a manual, we may receive information such as:
- Your name
- Your email address
- Transaction or contribution details
- Payment status
- Transaction identifiers
- The manual or download associated with the transaction
- Information required to provide your receipt or download access
The exact information available to us can depend on the payment method and payment provider you use.
Payment Information
Payments are currently processed through PayPal.
Payment information that you enter directly into PayPal is processed by PayPal according to its own privacy practices.
PDF Service Manuals does not receive or store your complete payment-card number or your PayPal login credentials.
We may receive information from PayPal that is necessary to confirm a contribution, identify a transaction, provide download access, handle support requests, prevent fraud, resolve disputes and maintain appropriate accounting records.
Contact and Manual Request Information
If you contact us through the website, we collect the information you choose to provide.
This may include:
- Your name
- Email address
- Subject
- Message
- Motorcycle manufacturer
- Motorcycle model
- Model year
- Series, generation or variant
- Order or transaction information you provide when requesting support
We use this information to respond to your message, help with an existing download or contribution, investigate a problem, or try to source a manual you have requested.
Please do not include sensitive personal information in a contact message unless it is genuinely necessary.
Technical and Usage Information
Like most websites, our servers and website systems may automatically record technical information when you visit or use the site.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Date and time of access
- Pages or resources requested
- Referring page
- Download timestamps
- Technical errors
- Security and fraud-prevention information
We use this information to operate and secure the website, troubleshoot technical problems, prevent abuse, investigate failed downloads and maintain appropriate records of digital delivery.
We do not need to know who you are simply to browse most public pages of the website.
How We Use Personal Information
We use personal information only where there is a reasonable purpose for doing so.
To Provide the Service
We may use your information to:
- Process a contribution
- Confirm a transaction
- Provide access to a download
- Send a receipt or download information
- Help recover or troubleshoot a download
- Respond to questions about a manual
- Provide customer support
To Respond to Manual Requests
If you request a manual that is not currently available, we may use the information you provide to research the motorcycle and try to identify an appropriate workshop manual.
We may retain useful non-personal information from requests, such as the motorcycle manufacturer, model and year being requested, because it helps us understand which manuals riders are looking for.
To Maintain and Protect the Website
We may process technical information to:
- Detect fraud or abuse
- Protect the download system
- Prevent unauthorized access
- Investigate security incidents
- Diagnose technical problems
- Maintain server and website performance
- Defend legitimate payment or delivery disputes
To Meet Legal and Administrative Requirements
We may retain and process certain records where reasonably necessary for:
- Accounting
- Tax obligations
- Fraud prevention
- Dispute resolution
- Legal claims
- Compliance with lawful requests
- Protecting our legal rights
Our Legal Bases for Processing
Where the General Data Protection Regulation or similar data-protection laws apply, the legal basis depends on why the information is being processed.
We may rely on:
Performance of a Contract or Steps You Request
This applies where information is needed to process your contribution, provide the requested download, deliver transaction information or respond to a service request connected to your use of the website.
Legitimate Interests
We may process information where reasonably necessary for legitimate interests such as:
- Operating and improving the website
- Providing customer support
- Responding to manual requests
- Preventing fraud and abuse
- Maintaining security
- Troubleshooting technical problems
- Establishing whether a digital file was delivered
- Protecting our legal rights
We consider these interests against the privacy rights of the people whose information is involved.
Legal Obligations
Some records may need to be processed or retained because of accounting, taxation, regulatory or other legal requirements.
Consent
Where processing requires your consent, we will ask for it.
You may withdraw consent at any time, although withdrawing consent does not make earlier lawful processing unlawful.
Transactional Emails and Marketing
There is an important difference between service emails and marketing emails.
Transactional Emails
If you make a contribution, request a download or contact us, we may send messages required to provide the service.
These can include:
- Contribution confirmations
- Receipts
- Download links
- Download-related notices
- Replies to support requests
- Important service or security messages
These messages are connected to an action you requested and are not treated as marketing newsletters.
Marketing and Newsletters
We will not treat a contribution, download or contact-form submission as automatic permission to send unrelated promotional email.
If we offer a newsletter or marketing emails and consent is required, you will be given a separate choice to subscribe.
You can unsubscribe from marketing communications at any time.
Cookies
Cookies are small files that websites can store on your device to remember information or enable website functions.
PDF Service Manuals may use cookies or similar technologies that are necessary for functions such as:
- Maintaining a shopping or contribution session
- Remembering items during checkout
- Processing forms
- Maintaining website security
- Preventing fraud or abuse
- Remembering privacy or cookie preferences
Blocking strictly necessary cookies may prevent some website or checkout features from working correctly.
Analytics and Other Optional Cookies
If we use optional analytics, advertising or similar tracking technologies, information about those technologies and their purposes should be presented through our cookie information or consent system.
Where applicable law requires consent, optional cookies should not be placed until you have made the relevant choice.
You can also control or delete cookies using your browser settings. Refer to our Cookie Policy for more information.
Third-Party Service Providers
We rely on a limited number of third-party services to operate the website.
Depending on how you use PDF Service Manuals, information may be processed by providers involved in areas such as:
- Payment processing
- Website hosting
- Server infrastructure
- File delivery and storage
- Website security
- Email delivery
- Website software and technical support
These providers receive only the information reasonably necessary to perform the relevant service.
We do not sell your personal information to third parties.
PayPal
Our checkout currently uses PayPal for payment processing.
When you use PayPal, PayPal collects and processes information according to its own Privacy Statement and legal obligations.
PDF Service Manuals may receive transaction information from PayPal that allows us to confirm your contribution, provide the requested download, maintain transaction records and deal with support or payment issues.
We do not control how PayPal independently processes information that you provide directly to PayPal.
Legal Disclosures
We may disclose personal information where reasonably necessary to:
- Comply with a valid legal obligation, court order or lawful government request
- Establish, exercise or defend legal claims
- Investigate fraud or misuse
- Protect the security of the website
- Protect the rights or safety of PDF Service Manuals, its users or others
We do not disclose personal information to government authorities simply because it is requested informally. Requests must have an appropriate legal basis.
International Processing
Some of the service providers used to operate an international website may process information in countries other than the country where you live.
Where data-protection law requires safeguards for an international transfer of personal information, we expect the relevant transfer mechanism or other lawful protection to be used.
The privacy policies of individual third-party providers may contain additional information about where and how they process data.
How Long We Keep Information
We do not intend to keep personal information indefinitely simply because we can.
The appropriate retention period depends on why the information was collected.
Transaction Records
Contribution and transaction information may be retained for as long as reasonably necessary for accounting, taxation, fraud prevention, dispute resolution and other legal or administrative obligations.
Download and Security Records
Technical records such as download timestamps, IP information and security logs may be retained for a reasonable period to troubleshoot delivery issues, investigate abuse, prevent fraud and protect the website.
Records relevant to an active dispute, security incident or legal claim may be retained for longer where reasonably necessary.
Contact Messages
Support messages and manual requests may be retained while we are dealing with the request and afterwards where reasonably useful for support history, dispute resolution or improving the service.
Information that is no longer reasonably required should be deleted, anonymized or allowed to expire according to our normal systems and retention practices, subject to legal obligations and backups.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure.
These measures can include access controls, secure website connections, server security, software updates, backups and limiting access to information to people or providers who need it for legitimate operational purposes.
No internet service or electronic storage system can guarantee absolute security.
For that reason, we cannot promise that a security incident will never occur, but we will take reasonable steps to protect the information under our control and respond appropriately if a problem is identified.
Your Privacy Rights
Depending on where you live and which privacy laws apply to you, you may have rights concerning your personal information.
These can include the right to:
- Ask what personal information we hold about you
- Receive a copy of certain personal information
- Correct inaccurate or incomplete information
- Request deletion of personal information
- Request restriction of certain processing
- Object to certain processing based on legitimate interests
- Receive certain information in a portable format
- Withdraw consent where processing is based on consent
- Complain to an appropriate data-protection authority
These rights are not absolute in every situation.
For example, we may need to retain transaction information where required for accounting, taxation, fraud prevention, an unresolved dispute or another legal obligation.
Exercising Your Rights
If you want to exercise a privacy right, contact us through our Contact page.
Please explain what you are requesting and provide enough information for us to identify the relevant records.
We may need to verify that the request relates to you before disclosing, changing or deleting personal information.
We will not require more identification information than is reasonably necessary to verify the request.
Children
PDF Service Manuals is intended for people who are able to enter into transactions and use motorcycle technical information responsibly.
We do not knowingly collect personal information from children for the purpose of providing the contribution and download service.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation.
Links to Other Websites
PDF Service Manuals may contain links to motorcycle manufacturers, reference sources, payment providers or other external websites.
This Privacy Policy applies only to PDF Service Manuals.
Once you visit another website, that website's privacy policy and practices apply.
We recommend reviewing the privacy information provided by third-party websites when personal information is involved.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, technology, service providers, legal obligations or privacy practices change.
The current version will be published on this page with an updated revision date.
If a change materially affects how we use personal information already collected, we will provide any additional notice or choice required by applicable law.
Contact Us About Privacy
If you have a question about this Privacy Policy, believe information about you is incorrect, or want to exercise a privacy right, please contact us through our Contact page.
We want the information we collect to serve a clear purpose.
If we no longer reasonably need it, we do not want to keep it simply for the sake of keeping it.
